Privacy Policy for Tripcom.eu Flight Tickets Portal for Agents
This Privacy Policy describes how Tripcom.eu (hereinafter referred to as “we,” “us,” or “our”) collects, uses, and protects the personal information of registered travel agents (hereinafter referred to as “you” or “your”) who use our online portal (the “Portal”) to book flight tickets. We are committed to protecting your privacy and handling your data responsibly.
1. Information We Collect:
We collect the following types of information from you when you register and use the Portal:
Registration Information: When you register as an agent, we collect your name, company name, address, email address, phone number, and other relevant business details.
Account Information: We collect information related to your account activity, including login credentials, booking history, payment information (though we do not store sensitive payment details ourselves, but rather work with secure payment gateways), and communication preferences.
Booking Information: We collect information related to the flight bookings you make through the Portal, including passenger names, travel dates, destinations, flight numbers, and other relevant travel details. This may include sensitive personal data such as passport information, depending on airline requirements and applicable regulations. You are responsible for ensuring you have the necessary consent to share this information with us.
Technical Information: We may collect technical information about your device and browser, including your IP address, browser type, operating system, and referring website. This information is primarily used for system administration, troubleshooting, and improving the Portal’s functionality.
Communication Data: We may retain records of your communications with us, including emails, support tickets, and chat logs.
2. How We Use Your Information:
We use your information for the following purposes:
Providing Services: To enable you to book flight tickets, manage your bookings, and access other features of the Portal.
Account Management: To manage your agent account, communicate with you about your account and bookings, and provide customer support.
Improving the Portal: To analyze usage patterns, identify technical issues, and improve the functionality and user experience of the Portal.
Legal Compliance: To comply with applicable laws and regulations, including those related to data protection and travel.
Marketing Communications (with your consent): We may send you marketing communications about our services, promotions, and updates if you have opted in to receive them. You can opt out of these communications at any time.
3. Sharing Your Information:
We may share your information with the following third parties:
Airlines: We share booking information with airlines to process your flight reservations.
Payment Processors: We share payment information with secure payment processors to facilitate transactions. We do not store your credit card details on our servers.
Service Providers: We may engage third-party service providers to assist us with website hosting, data analysis, customer support, and other services. These providers are contractually obligated to protect your information.
Legal Authorities: We may disclose your information to legal authorities if required by law or legal process.
4. Data Security:
We take reasonable measures to protect your information from unauthorized access, use, or disclosure. These measures include encryption, access controls, and regular security assessments. However, no method of transmission over the Internet, or method of electronic storage, is 100% secure.
5. Data Retention:
We retain your information for as long as necessary to provide you with our services and comply with applicable legal obligations.
6. Your Rights:
You may have certain rights regarding your personal information, including the right to access, correct, or delete your data. To exercise these rights, please contact us.
7. Changes to this Privacy Policy:
We may update this Privacy Policy from time to time. We will notify you of any material changes by posting the updated policy on the Portal.
8. Contact Us:
If you have any questions or concerns about this Privacy Policy, please contact us
Effective Date: 10.08.2018
